Privacy Policy

Information We Collect

At novalumario, we collect various types of information to provide you with effective financial fraud prevention services. This includes personal details you provide when creating an account, such as your name, email address, phone number, and business information. We also gather technical data about how you interact with our platform, including IP addresses, browser types, device information, and usage patterns.

Automatic Data Collection

Our platform automatically collects certain information when you visit our website or use our services. This includes cookies, web beacons, and similar tracking technologies that help us understand user behavior and improve our fraud detection capabilities. We use this data to enhance security measures and provide personalized experiences while maintaining your privacy.

How We Use Your Information

The information we collect serves multiple purposes in delivering comprehensive fraud prevention services. We analyze patterns and behaviors to identify potential security threats, process your requests for support, and maintain the integrity of our platform. Additionally, we use your data to communicate important updates about our services and compliance with regulatory requirements.

Service Delivery and Security

Your information helps us deliver real-time fraud monitoring, generate security reports, and provide customer support. We also use aggregated and anonymized data to develop better fraud detection algorithms and improve our overall service quality. This processing is essential for maintaining the high security standards our clients expect from novalumario.

Data Sharing and Third Parties

novalumario maintains strict controls over data sharing. We only share your information with trusted service providers who assist in delivering our fraud prevention services, such as cloud hosting providers and security specialists. These partners are bound by confidentiality agreements and must comply with the same privacy standards we maintain.

Your Rights Under Australian Privacy Laws

As an Australian business, novalumario complies with the Privacy Act 1988 and the Australian Privacy Principles. You have significant rights regarding your personal information, including the ability to access, correct, and request deletion of your data. We're committed to responding to these requests promptly and transparently.

Access and Correction Rights

You can request access to the personal information we hold about you at any time. If you believe any information is incorrect or outdated, you have the right to request corrections. We'll process these requests within 30 days and notify you of any actions taken. There's no charge for reasonable access requests, though we may apply fees for excessive or repetitive requests.

Data Portability and Deletion

You can request a copy of your data in a commonly used electronic format, allowing you to transfer this information to another service provider if desired. You also have the right to request deletion of your personal information, subject to certain legal and business requirements. We'll honor these requests while maintaining necessary records for compliance purposes.

Data Security and Protection

novalumario employs comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes encryption of data in transit and at rest, regular security audits, access controls, and employee training on privacy best practices. We continuously update our security protocols to address emerging threats.

Data Retention and Disposal

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Generally, account information is kept for the duration of your relationship with novalumario plus seven years for regulatory compliance. Transaction data and fraud detection records may be retained longer to maintain the effectiveness of our security systems.

Secure Disposal Procedures

When information is no longer needed, we follow strict disposal procedures to ensure complete destruction. This includes secure deletion of digital records and physical destruction of any paper documents. Our disposal methods comply with Australian government guidelines for handling sensitive information.

International Data Transfers

While novalumario primarily operates within Australia, some of our service providers may process data internationally. When this occurs, we ensure these transfers comply with Australian privacy laws and maintain equivalent protection standards. We use appropriate safeguards such as contractual clauses and certification schemes to protect your information during international transfers.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and improve our fraud detection capabilities. These tools help us remember your preferences, analyze website traffic, and identify suspicious activities. You can control cookie settings through your browser, though disabling certain cookies may limit some functionality.

Changes to This Privacy Policy

novalumario may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We'll notify you of significant changes through email or prominent notices on our website. Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage you to review this policy regularly to stay informed about how we protect your information.